FAQ

Most in-stock items fulfilled from a U.S. facility ship within 2–3 business days. Items fulfilled by a partner facility, including some MySoulCat pieces, may require 7–10 business days before shipment. You’ll receive tracking by email as soon as each package is on the way.

After your order ships, standard U.S. delivery typically takes 3–6 business days. Processing time is separate, and carrier delays may occasionally affect an estimated delivery date.

We currently ship within the United States only.

U.S. orders of $150 or more qualify for free shipping on eligible shipping options priced at $20 or less. Expedited, premium, and unusually high-cost services are excluded. Available options are shown at checkout. See our Shipping Policy for complete details.

Our collection is fulfilled through more than one trusted facility, so items in the same order may ship separately. You’ll receive tracking for each package, and you won’t be charged more than the shipping amount shown at checkout.

We begin processing orders quickly. Contact us within one hour of purchase and we’ll do our best to help, although changes and cancellations cannot be guaranteed once processing has begun.

You may request a return within 30 days of delivery for eligible items that are unworn, unused, unaltered, and returned with their original tags and packaging. Approved returns use the return label we provide; an $8 return-shipping fee is deducted from the refund, and original shipping charges are non-refundable. Earrings, pierced jewelry, personalized items, sale or clearance items, gift cards, and certain other items are final sale. Please review our Returns & Refunds Policy for all eligibility requirements and exceptions before sending anything back.

The fastest way to get a different size or style is to request a return for the item you have and, once that return is approved, place a separate order for the new item. Availability is not guaranteed. See our Returns & Refunds Policy for return eligibility and instructions.

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately at hello@theglamcat.com with your order number and clear photos of the item and packaging. We’ll evaluate the issue, explain the next steps, and work to make it right.

Sizing can vary by style and brand. Check the size information on the individual product page before ordering, and contact us if you’d like help comparing measurements.

We primarily use durable 316L surgical-grade stainless steel, with .925 sterling silver used in select styles. Many gold-tone pieces are gold plated over 316L stainless steel for lasting color and everyday wear.

316L stainless steel is widely considered skin-friendly, and sterling silver is generally nickel-safe by design. Individual sensitivities vary, so discontinue wear if irritation occurs and contact us with any questions.

Wipe jewelry with a soft cloth after wear, avoid harsh chemicals and perfume sprayed directly onto the piece, and store items dry and separately to help prevent scratching.

Some styles return and others are limited. Check the product page for updated availability or contact us about a specific item.

We accept major credit and debit cards, Shop Pay, PayPal, supported express-payment options, and The Glam Cat gift cards.

Only one promotional code may be used per order unless an offer specifically says otherwise. Discount codes may exclude gift cards and certain limited releases.

Yes. The Glam Cat digital gift cards are delivered by email and do not expire.

No. You may check out as a guest. Creating an account can make it easier to view your order history and manage your customer information.

Yes. A portion of profits helps support vetted feline rescue efforts, including food, medical care, shelter, and second chances for cats in need. Visit our Mission page to learn more.

MySoulCat is a heartfelt collection inspired by Bubby and the soul-deep bond we share with the cats who become part of us. Each piece turns that love into something you can wear while helping support the larger mission. Explore MySoulCat.