FAQ

When will my order ship?

Most in-stock items ship within 2–3 business days when coming from our
U.S. facility. Overseas in-stock shipments can take 7–10 business days.
You’ll get a tracking email as soon as your order is on the way.

How long does delivery take?

Standard shipping in the U.S. typically arrives in 3–6 business days. International delivery varies by destination and customs. Note: this does not include packing and handling time.

Do you offer free shipping?

We offer free U.S. shipping on orders $150+ after discounts. The threshold and promotions may change, so check the banner at the top of our site.

Can I change or cancel my order?

We start processing quickly. If you need to change/cancel, contact us within 1 hour of purchase and we’ll do our best.

What's your return policy?

You may request a return within 30 days on unworn items in original packaging.

How do exchanges work?

Exchanges on unworn items in original packaging are subject to a 10% restocking/exchange fee in the U.S. for the same item in a different size or color (stock permitting).

What metals are used in your jewelry?

We primarily use 316L surgical-grade stainless steel (great daily-wear durability) and .925 sterling silver in select styles. Many gold pieces are gold plated over 316L for superior color hold.

Is your jewelry hypoallergenic?

Yes—316L stainless steel is widely considered skin-friendly. Sterling silver is generally nickel-safe by design. Sensitive-skin responses vary; if irritation occurs, discontinue wear and contact us.

How should I care for my jewelry?

Wipe with a soft cloth after wear; avoid harsh chemicals (bleach, perfumes sprayed directly); store dry and separate to prevent scratches.

Will sold-out items restock?

Please check back frequently to see if the item is back in stock.

What payment methods do you accept?

All major cards, Shop Pay, PayPal, Apple Pay, and The Glam Cat gift cards.

Can I stack discount codes?

One promo per order unless stated otherwise. Codes exclude gift cards and some limited releases.

Do you sell gift cards?

Yes—digital gift cards deliver instantly by email and never expire.

Do my purchases support feline rescue?

Yes—a portion of profits helps support vetted feline rescue initiatives. When possible we will post rescue updates so customers can see impact stories.

Do I need an account to order?

No, but an account lets you track orders, manage returns, and save wishlists.